What clients would say, if this firm existed.

“Mum's estate had a property in her maiden name and a bank that would not talk to us. It was sorted in four months and I never once had to explain the situation twice.

“I was given a settlement agreement on the Thursday and told to sign by Monday. They read it that afternoon, found two clauses worth pushing back on, and got the figure raised.

“Our buyer's solicitor went quiet for three weeks. Marcus rang them every second day until it moved. That is the only reason we completed before the school term.

“We fell out badly over the direction of the company. They drafted an exit that both of us could live with, and neither of us needed a barrister.

“I expected to feel judged. I did not. The advice was practical, the costs were laid out at every stage, and I always knew what came next.

“Eleanor came to the care home to take Dad's instructions and sat with him for an hour and a half. That mattered more to us than anything on the invoice.